Shipping & returns

Where we ship

We currently ship to eligible street addresses in the contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes, freight forwarders, or international destinations.

Dispatch and delivery

Delivery dates are estimates and may change because of carrier conditions, severe weather, or circumstances outside our control.

• Orders are prepared for dispatch within two business days, Monday through Friday, excluding U.S. federal holidays.
• Complimentary two-business-day carrier service begins after dispatch.
• Orders above $250 require a signature at delivery.
• A tracking link is emailed as soon as the carrier accepts the shipment.

Address changes and cancellations

Contact Client Services within one hour of placing your order if you need to correct an address or request cancellation. After that window, we will try to help, but a change or cancellation cannot be guaranteed once fulfillment has started.

Returns

Discounts do not change return eligibility, and we do not maintain a separate final-sale category unless a product page expressly states otherwise. Returned products are kept separate and are never represented or resold as new.

• Request a return within 30 calendar days after the carrier-recorded delivery date.
• Approved returns receive a complimentary prepaid label and have no restocking fee.
• The label must receive its first carrier scan within seven calendar days after issue.
• Items must be unused and unworn, with original tags, packaging, branded boxes, and accessories intact.
• Footwear may be tried on indoors only, on a clean, dry, soft surface and with clean socks.

Exchanges and refunds

An eligible item may be exchanged once for another size of the same product and color, subject to availability. After an approved return is inspected, the refund is initiated to the original payment method within one business day. Your bank may take additional time to post the credit.

Delivery issues

If tracking shows a delay, damage, or delivery you cannot locate, contact the carrier first and then send the order number, tracking number, and a short description to Client Services. Keep all packaging if a parcel arrives damaged.