Client services
Track an order
Follow your shipment from dispatch to delivery using the secure status link sent with your order.
Your tracking link
Once your order leaves our facility, Shopify sends a shipment confirmation to the email address used at checkout. Select the tracking link in that message for the latest carrier scan and estimated delivery date.
Carrier activity can take up to 24 hours to appear after the label is created. If the status has not changed after that time, contact Client Services with your order number and tracking number.
Before delivery
- Orders above $250 require a signature.
- Use the carrier's official page to manage any supported delivery preference.
- Never share a payment password or one-time security code in a tracking inquiry.